Help centre
Answers to the questions we get asked most. Tap a question to read the steps.
Getting your receipt
- Do I need to download an app or create an account?
- How do I get my digital receipt?
- How do I save or share my receipt?
- How long can I access my receipt?
- I have a receipt code — how do I use it?
- I tapped the stand but no receipt appeared — what now?
- Is my personal information collected when I tap?
- There's a coupon on my receipt — how do I use it?
- There's a stamp on my receipt — what is it?
- What's the big number at the top of my receipt?
- Why does an invoice say it isn't available online?
The ReceiptWave app
- How do I find an old receipt?
- How do I manage my account, or delete it?
- How do I photograph a paper receipt?
- How do I request a tax invoice for a big purchase?
- How do I set up the app and sign in?
- How do I stop, report or delete messages?
- How do I turn notifications on or off?
- How do offers and messages work?
- How do receipts get into my app?
- How do stamp cards work?
- How will I know when the terms change?
- I've been invited to test ReceiptWave. What do I do?
- What can I do with a receipt in the app?
- What does following a business do?
- What does the ReceiptWave app do?
- What happens when I claim a receipt?
For businesses
- A customer requested a tax invoice — what do I do?
- Can I sign in to ReceiptWave for Business with Apple?
- Can my order numbers show on customers' receipts?
- How do I add or verify my ABN?
- How do I choose which items earn a stamp?
- How do I close my ReceiptWave account?
- How do I connect (or disconnect) my POS?
- How do I download my receipts as a spreadsheet?
- How do I find and resend a receipt?
- How do I get started with ReceiptWave for Business?
- How do I order more NFC stands, or replace a lost or broken one?
- How do I put an offer on every receipt?
- How do I put my logo and a message on receipts?
- How do I redeem a customer's coupon or offer?
- How do I register my business's interest in ReceiptWave?
- How do I remove a staff member from my business?
- How do I send messages and offers to my customers?
- How do I set up my NFC stand?
- How do I sign in to the Business app with an email link or code?
- How do I stay signed in, and see where I'm signed in?
- How do I update my business details, get help, or close my account?
- How do stamp cards work for my customers?
- I work for more than one business. How do I switch between them?
- My business has been invited to test ReceiptWave. What do I do?
- My stand isn't working — how do I check it?
- What do my analytics show me?
- What does my dashboard tell me?
- What does ReceiptWave cost?
- What happens if I cancel my plan or a payment fails?
- What happens when ReceiptWave changes its terms?
- What is my business card page?
- What is test mode and how do I use it?
- When will my NFC stands arrive?
- Why can't I sign in to my ReceiptWave account?
- Why does ReceiptWave ask me to verify my email address?
- Why was my message held or not sent?
For accountants, bookkeepers and employers
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