Can my order numbers show on customers' receipts?

Yes — if your till assigns order numbers, we show that number large at the top of the customer's digital receipt. It's the same number you call out, so a customer can hold up their phone and it matches your kitchen slip.

If you're on Square, turn on auto-assign ticket numbers in your Square Point of Sale settings. Once that's on, every new sale carries a number and it appears on receipts automatically — there's nothing to set up on the ReceiptWave side.

Receipts created before you turn it on won't have a number. Only new sales pick it up.

Tips

We never make a number up. If your till doesn't send one, the receipt simply doesn't show that section — we won't print a number that doesn't match what your staff are calling out.
The number shown is exactly what your till produced, including any leading zero: "02" stays "02".
Order numbers repeat — most tills reset them daily or cycle through a short range. That's fine; the number is for matching an order at the counter, not for looking a sale up later. For that, use the receipt number, the transaction time, or the Reference: line further down the customer's receipt — that one carries your till's own order id.
Nothing here changes what your customer sees on the paper slip, and it doesn't affect refunds or tax invoices.

Did this answer your question? Still stuck? Contact us