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How do I order more NFC stands, or replace a lost or broken one?

Updated 21 October 2026

You can order 1 to 3 more stands from the app when you've used your spares, lost one, broken one, or need one for another counter. We post them to the address your last stands went to, or a new one if you change it.

  1. Go to More → NFC stands and tap Order more stands.
  2. Choose what's happened: I've used them all, A stand is lost, A stand is broken or not working, or I need one for another counter or till.
  3. If a stand is lost or broken, choose which stand (or Not sure). For a lost stand, Deactivate is ticked for you, so it stops delivering receipts for whoever has it.
  4. Choose how many: 1, 2 or 3.
  5. Check Posting to. It's the address your last stands went to. Tap Change to send them somewhere else.
  6. Tap Request. You'll see "more stands requested" under More → NFC stands until they're posted, and we'll email you "Your extra stands are on the way" when they are.
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