When will my NFC stands arrive?

Once you connect Square, whether you sign in with Square or connect it from Settings, we post you three stands — one for the counter and two spares. We just need to know where to send them.

1. After connecting Square, the app asks "Do you have your NFC stands?". Tap No, please send me some. (If you already have stands, tap Yes, I have them and we won't post any.) Then you're asked "Where should we post your stands?", or, if you've given us an address before, "Post your stands here?" with that address. If you skip it, a reminder stays on your dashboard until you answer — tap it any time.
2. Check the address. We fill it in from your POS account, and that's often a billing address rather than where you actually trade.
3. Tap Send my stands.

We'll email you when they're on their way

When your stands are posted you'll get an email at your account's contact address, with the posting date and a tracking reference if there is one. Nothing is sent before the parcel actually goes out — the email follows the posting, it doesn't announce it in advance.

If it hasn't arrived after a week, check the status under More → NFC stands first: if it still says Stands requested, the parcel hasn't gone yet.