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How do I update my business details, get help, or close my account?

Updated 27 September 2026

Everything lives in the Settings tab.

  1. Business details — Settings → Business profile. Update your trading name, description, contact details, address, socials, branding, and preferences. Changes save automatically.
  2. Get help — Settings → Support. Help centre opens our full library of help articles, so the answers you see are always the current ones; Get help emails our team directly with your app details attached. We typically respond within one business day.
  3. Close your account — Settings → Close account. One screen says what happens and offers your receipt list to download; you type your business name to confirm and tap Close this account. You have 30 days to change your mind (see "How do I close my ReceiptWave account?"). Closing ends your access straight away: your sign-ins stop working, your API keys are switched off, Square is disconnected, and any paid plan is cancelled so you aren't billed again. Cancelling your plan on its own is different — everything keeps working until the end of the period you've paid for. What it does not do is delete the receipts you've already issued — those are your customers' records of what they bought, kept for warranties and tax returns, and they keep working. Your trading name and ABN stay with them so those receipts still show who issued them.
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