How do I manage my account, or delete it?

Everything account-related lives in the Profile tab: your name and email, where you're signed in, the Help centre, your accepted terms, the app version, and — last, at the bottom of the screen, in red — sign out and delete account.

To sign out: Profile → scroll to the bottom → Sign out → confirm. This signs you out of this phone only; to sign out of every phone, see Where you're signed in below.

To look something up: Profile → Help centre, under Support. It opens our full library of help articles, so what you read is always the current answer.

To delete your account entirely:

1. Go to Profile and scroll to the bottom → Delete account (just under Sign out).
2. The app asks you twice to make sure — deletion permanently removes your account, and cannot be undone.
3. Confirm both steps and you're signed out immediately.

Deleting your account also deletes every receipt you photographed, with both of its photos (the cropped one and your whole original). To delete just one photographed receipt instead, open it and tap Delete at the bottom. Either way, copies in our backups are removed as the backups rotate, generally within 30 days, as our Privacy Policy describes.

You may be asked to sign in again first. For your security, deleting an account needs a sign-in from the last 10 minutes. If you signed in longer ago than that, the app says "For your security, please sign in again to delete your account." and takes you to the sign-in screen. Sign in the way you normally do (Apple, Google, or an email link or code). The app then brings you back to Profile, where you tap Delete account and confirm again. Nothing is deleted until you do, and it takes about a minute.

If you can't get into the app to do it. The steps above need you to be signed in, which is no help if you've lost access to your sign-in, changed email address, or can't open the app at all. Email privacy@receiptwave.com and ask us to delete your account. Write from the email address on the account if you can — we may need to check it's really you before acting, and we won't delete an account on a request we can't verify.

There's also a public page covering all of this, which you can read without signing in: receiptwave.com/delete-account. It's the same information as here, written for someone who hasn't got the app in front of them.

What happens to your receipts. They stop being yours — your name comes off them and they no longer appear anywhere in the app. The receipt itself stays with the shop that issued it, because it is their record of a sale as well as yours, and they have to keep it for their own tax purposes. Nothing about it points back to you afterwards.

What happens to your choices. We keep a record of the terms you accepted, the explanation of claiming you acknowledged, and whether you allowed shops to send you offers — but not the fact that it was you. Your account id comes off each of them and is replaced by a one-way code, so the records still show what was agreed, in which words, and when, without naming anybody.

We keep them because a question about them can arrive months after an account is closed, and "we have no record of what you agreed to" is the worst possible answer to give. They are deleted on their own schedule after that: a record of allowing offers goes two years after it stopped applying — two years after you switched it off, or, if you never did, two years after your account goes. The terms you accepted and the claiming explanation you acknowledged go twelve months after your account goes.

While an account is open and you still allow offers, that record stays — it is what the permission rests on, not an old copy of it. Switching offers off is what starts its two-year clock.

If the app opens on the Terms screen and won't move past it

This happens if the account you were signed in as no longer exists — most often because it was deleted while you were signed in on this phone. The app still holds your old sign-in, so it looks signed in, but there's nothing behind it.

Tap Sign out and start again on that screen. You'll land back at the welcome screen and can sign in or create an account normally.

On an iPhone, deleting and reinstalling the app does not fix this, and it's worth knowing why: your sign-in is stored in the iPhone's Keychain, which is deliberately kept when an app is removed so you don't lose logins when you reinstall. Signing out clears it; reinstalling doesn't.

On Android it works the other way — the stored sign-in goes when the app does, so uninstalling and reinstalling will clear it. Signing out is still the quicker fix, and the one we'd suggest first.

Which sign-in did I use?

It usually does not matter — if you sign in with Apple or with a sign-in link to the same email address, you land in the same account with the same receipts. The address is what identifies you; the button is only how you proved it was yours.

There is one exception, and it catches people out. If you used Sign in with Apple on an iPhone and chose Hide My Email, Apple gave us a private forwarding address instead of your real one — something ending @privaterelay.appleid.com. That address is designed not to be matchable to any other, so if you later sign in a different way, you get a second, separate account and your receipts stay in the first one.

If that has happened to you, email support@receiptwave.com and say which two ways you signed in. Bringing two accounts together is something we do by hand — there is no button for it — and we would rather do it properly than have you re-collect receipts you have already got.

Staying signed in

Once you've signed in, you stay signed in. ReceiptWave quietly renews your sign-in in the background each time you use the app, so you don't have to keep asking for a new link or code. You'll only be asked to sign in again if you haven't opened the app for 30 days, or once 90 days have passed since you last signed in, whichever comes first.

The key that keeps you signed in is kept in your phone's secure storage (the Keychain on an iPhone, the Keystore on Android), not in a file that other apps can read.

If ReceiptWave signs you out when you didn't ask it to, you'll see the welcome screen with the message You've been signed out. Please sign in again. Sign in with a link, a code, Apple or Google as usual; your receipts are all still there. This also happens if you choose Sign out everywhere on another phone, or if we see your saved sign-in used from two places and end every sign-in to be safe. In that last case we'll tell you by notification or email.

Where you're signed in

To see every phone that is signed in to your account: Profile → Where you're signed in.

1. Your phone is at the top, marked This phone. The others show the kind of phone and when each was last used.
2. To sign another phone out, tap Sign out beside it. It stops working within a minute.
3. To sign out of all of them, including the one in your hand, tap Sign out everywhere and confirm. Use this if you've lost a phone or think someone else has your sign-in. You'll land on the welcome screen and can sign straight back in on this phone.

Sign out everywhere signs you out on every phone using the latest version of ReceiptWave, including this one. A phone that hasn't updated ReceiptWave yet keeps its older kind of sign-in, which can't be ended from another phone: it signs out by itself when that sign-in runs out.

If the list is empty, this phone signed in before the list existed. Sign out and sign in again, and it will appear. If you don't see Where you're signed in in Profile at all, sign out and sign in again on the latest version of ReceiptWave.

Face ID and fingerprint

ReceiptWave doesn't offer sign-in with Face ID or a fingerprint at the moment, and there's no Face ID switch in Profile. It's coming back later. Your phone's own lock still protects your phone.